1. About this notice:

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This privacy notice is designed to help you understand the purpose for which we collect, store, and use your information. You should read this notice along with our website terms.

If you require any further assistance, please contact us at christiane@arcana-media.net.

 

2. We gather and utilize your personal data.

 

When you reach out to us, we gather the details in your message. This data is utilized for communication purposes only. We automatically gather specific data through cookies during your website visits, such as your device's operating system, access time, other device specifics, ads, and website sections you interacted with, and your location. This data aids in enhancing our website's functionality and services. Cookie management can be done through your web browser. Most browsers provide instructions on stopping new cookies, receiving notifications of new ones, and disabling existing cookies. Disabling cookies may impact your website experience.

 

3. We may share your information with our trusted suppliers.

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We work with suppliers and service providers whom we trust to assist us in delivering our services to you. They have agreed to maintain the security and confidentiality of your information, using it solely for the purposes for which we have provided it to them. We engage other companies or individuals, such as graphic designers or visual effects artists, to aid us in managing our business and providing services to you. Some of these suppliers may be situated in different countries, where the level of personal information protection may not be equivalent to that in South Africa. In such instances, we ensure that our service providers commit to safeguarding the personal information we share with them to the same degree as we do.

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Occasionally, we need to disclose your information to a third party, if we:

• believe that disclosure is reasonably necessary to comply with the law, legal process, or a government request

• have to enforce our contracts and policies

• want to protect our, your or another person’s interests

• protect ourselves, clients, and the public from illegal activity

• respond to an emergency which we believe in good faith requires that we disclose information.

 

If there is a change in our company structure or ownership, we may share your information as part of the assets transferred, or the due diligence for that transaction.

 

4. We do not keep your information longer than we need to.

 

We only retain your information for as long as necessary. We retain your personal data while you are our client. Billing and payment details are kept for accounting and legal compliance purposes. Information is not retained beyond legal requirements or necessity.

 

5. How we protect your personal information.

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We have put in place adequate security measures depending on the sensitivity of the data to safeguard it against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no system is flawless, and we cannot ensure that data will not be accessed, disclosed, altered, or destroyed due to a breach in our physical, technical, or managerial safeguards. While we cannot eliminate all security risks, we have protocols to reduce the risk to your privacy in case of an incident. We will notify you of any breaches that impact your personal data and advise you on minimizing the consequences.

 

6. You have the right to be informed about the personal information we have, and what we do with it

 

You are entitled to ask:

• what personal information we hold about you

• what information was sent to our suppliers, service providers or any other third party

• us to update, correct or delete any out-of-date or incorrect personal information we hold about you

• to unsubscribe you from any direct marketing communications we may send you

• to object to the processing of your personal information, and lodge a complaint.